![]() "While racism has no place on Yelp and we unequivocally reject racism in any form, all reviews on Yelp must reflect an actual first-hand consumer experience (even if that means disabling the ability for users to express points of view we might agree with)," the company added. "This business recently received increased public attention resulting in an influx of people posting their views to this page, so we have temporarily disabled the ability to post here as we work to investigate the content," Yelp said in a statement on the page. Several users even started review-bombing the hotel's Yelp page and the influx of negative comments prompted the review-website to disable users from posting reviews on the page temporarily. ![]() resorts, such as the Hotel Del Coronado near San Diego and Terranea Resort in Rancho Palos Verdes. From this vantage point, the sharp-talon Harris’s hawk kept an eye out for pesky seagulls. That's hospitality 101."Īccording to his now-deleted LinkedIn profile, Ward is the Director of Guest Services at the Montage Laguna Resort. the posh Montage Laguna Beach resort at his back. I work in hospitality industry you never ever react the way the guest reacts. "The racist part is whole other degree, but even if it wasn't prejudiced he deserves to get fired. "He deserves to be fired and never hold a job in the service industry," commented another. This racist manager is really trying to tell them inside is outside for white people but not for them," wrote one user. "You can't have one set of rules for black people, and another set of rules for white people. The video has now gone viral across multiple social media platforms with some users accusing Timothy of being racist and urging the hotel to fire him over the incident. She then pans the camera to reveal another group of white people seated inside the restaurant. Ward then notices the woman recording him and tells her to "go ahead and record all you want" before flashing his nametag to the camera and pulling out his cellphone to record the guests. If I'm being treated rudely, I'm replying you that same way." In the video, one of the family members films a white couple seated right next to them while saying, "These people are considered outside." A family member seated next to woman filming can then be seen trying to explain to the manager that he is acting aggressively, to which Ward responds, "I react to the way our guests react. "He then was very rude and aggressive in his tone when we wanted an explanation as to why "we had to sit outside" when a few feet away from us inside people were enjoying food and drinks? It was clear cut discrimination." Several people were also walking into the place wearing no masks," she pointed out.īaiette said Ward became hostile when they questioned the logic behind his request. "We all looked around the room to see several tables with large and small groups seated inside being served drinks and food.and wearing no masks. Stills from the video shared by Maria Baietti on Facebook.
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